The player from Germany has requested a withdrawal five days prior jest to submitting this complaint. We rejected the complaint because the player didn’t respond owo our messages and questions. The player from Ecuador had reported that his przez internet casino account had been blocked without explanation after he had attempted to withdraw his winnings. He had claimed that the casino had confiscated his funds amounting to $77,150 ARS, alleging violation of terms and conditions. Despite our efforts jest to mediate, the casino had not initially responded to the complaint.
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Player Is Experiencing A Loss Streak
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Player’s Winnings Haven’t Been Received Yet
The player from Germany had a nadprogram at Hellspin, met the wagering requirements, and won €300 without an active bonus. After verifying her account and requesting a withdrawal, the casino canceled the request and confiscated the winnings, citing an alleged bonus term violation. We were unable to investigate further and had to reject the complaint due owo the player’s lack of response to our inquiries.
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- We had advised the player jest to contact her payment provider for an investigation, as the casino could not resolve this issue.
- HellSpin has the Curacao Gaming License, which is one of the biggest in the industry.
- Despite providing additional verification, her subsequent withdrawal request had remained unprocessed.
The player from Australia has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and this complaint was closed as resolved. The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. The player reported that the casino had refused to accept his documents and cancelled his withdrawal. Frustrated with the situation, the player decided to wager his winnings and requested jest to close the complaint.
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